HOLIDAY SHIPPING GUIDE

As the holiday season approaches, you’ve probably got shopping on your mind, whether you’re purchasing gifts for friends, family, or yourself! Please allow for additional processing and shipping time due to an influx of orders and the handmade nature of our pieces, and the current COVID-19 climate. The postal service has currently suspended international shipments to certain countries listed here. To make sure your order gets to you on time, please place it as soon as possible. We have several suggested order deadlines** for you to keep in mind so that your order will arrive before Christmas Day (12/25). These are not hard deadlines, but estimates by the US Postal Service. We hope this helps you with your holiday gift planning!

✧ Domestic (within U.S)

  • First class & priority mail* (3-6 day transit time): 12/14

  • Priority mail express: 12/19 (USPS guaranteed)

✧ International (excludes Africa, Central & South America)

  • First class & priority mail*: 12/5

  • Priority mail express: 12/12 (USPS guaranteed)

✧ Africa, Central & South America

  • First class & priority mail*: 11/28

  • Priority mail express: 12/5 (USPS guaranteed)

*First class mail times are not guaranteed by USPS. Dates are estimated, and actual delivery date may vary depending on destination, Post Office acceptance date and time and other conditions, including customs delays.

**Backorder products are excluded from the order deadline as they have different processing times.

PROCESSING

✧ All orders process in 1-2 days, but delays may occur when ordering around promotional sale events and holidays. Thank you for your patience as we have had a high volume of orders, as well as dealing with unprecedented delays on a few products due to the pandemic. We truly apologize for the wait and appreciate your understanding!

✧ Certain items like pre-order or backorder ones are noted to have extended processing times in their descriptions.
✧ An email with tracking information will be sent to you when your package is shipped out.

SHIPPING

✧ All items ship worldwide from Honolulu, Hawaii.

✧ Shipping is calculated based on weight + location via USPS.

✧ Domestic (within U.S.)

  • First class: 3-6 days (free on orders $30+)

  • Priority mail: 2-3 days (up to $50 insurance)

  • Priority mail express: 1-2 days (up to $100 insurance, guaranteed by USPS)

✧ International

  • First class: 14-21 days

  • Priority mail: 6-10 days

  • Priority mail express: 3-6 days

✧ International taxes and duties are the sole responsibility of the customer. We hold no responsibility.

*Estimates are in business days, and delays may occur from USPS*

✧ Once items leave our facility, we are not responsible for items lost, missing, or damaged by the carrier. Please choose the priority mail option at checkout for up to $50 insurance in the rare instance that your order is lost, missing, or damaged. You may file a claim with USPS here (priority mail only): https://www.usps.com/help/claims.htm. All claims are customers' responsibility with the carrier. We do not respond to shipping claims sent to us.

RETURNS + EXCHANGES

✧ All items are final sale (no refunds or exchanges).

✧ We are not responsible for items damaged or lost in transit.

Customers may contact USPS at 1(800) 275-8777.

✧ We do not offer price matching within our store or others, and coupons can only be applied at the time of purchase.

 

Note: Since our lashes are handcrafted, some discrepancies in hair placement may occur. Please keep in mind that handmade lashes will not look symmetrical. 

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